Users Service Overview


Welcome to the Users service section of the Pace Software Developer Portal. This crucial service is responsible for user authentication, authorization, profile management, and role-based access control. It is designed to ensure secure and appropriate access to the system for various user roles including merchants, Independent Sales Organizations (ISOs), independent sales agents, banks, and individual customers.

Core Functionalities

1. User Authentication and Authorization

Our system provides a robust login mechanism to ensure secure user access. We accommodate various authentication methods, such as username and password or one-time passwords sent via SMS or email. The service also supports multi-factor authentication (MFA) for enhanced security, including options like text messages, email, or mobile app-based authenticators.

2. Role-Based Access Control

The Users service establishes role-based access control, ensuring users have the right level of access to the system based on their roles. This entails management of user accounts, roles, and permissions to ensure secure and appropriate access to system data and functionality.

3. User Onboarding and Profile Management

Our system allows straightforward user registration, including the management of user profile information and preferences. Moreover, it provides resources and support, like tutorials and guides, to help new users understand how to use the platform.

4. User Roles and Permissions Management

Within the system, users can have different roles such as system administrators, agents, and merchants. Each role is tied to specific access rights, ensuring that each user type can only access features and data relevant to their responsibilities.

User Personas

The Users service caters to a wide range of users, including:

Merchants: Individuals or businesses using Pace Software for payment processing.

ISOs: Entities responsible for managing and onboarding new merchants.

Independent Sales Agents: Individuals who work independently to sign up new merchants.

Banks: Financial institutions interacting with the system.

Customers: End users of the system, interacting primarily through the mobile app.

Use Cases

The Users service supports a variety of use cases, such as:

  • User registration
  • User login and authentication
  • User profile management
  • Managing user roles and permissions
  • Role-based access control
  • Multi-factor authentication
  • API Endpoints

The Users service exposes numerous API endpoints to support these use cases. Detailed explanations, example requests, and responses for these endpoints can be found in our comprehensive API documentation.

Security and Compliance

The Users service is designed with an emphasis on security and compliance with relevant industry standards, including the Payment Card Industry Data Security Standard (PCI DSS) and the PCI MPoC standard for mobile payments on commercial off-the-shelf devices. This ensures the secure handling of sensitive data, adherence to KYC rules, and other necessary regulations.


The Users service seamlessly integrates with other services within the Pace Software system. This integration ensures efficient data exchange and a consistent user experience across the entire platform.

Getting Started

To begin with the Users service, it's essential to understand the underlying data model, the API endpoints, and how to authenticate requests. Our comprehensive API documentation, complete with example requests and responses, is available to guide you through the development process.

Welcome aboard, and we look forward to supporting your coding journey!

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